AbsoluteFlow - CallCentre Agents

Agent Management

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ID	Code	Name	Login ID	Mode	Tenants	Live Status	Skill	Active
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Agent Code* ⓘ

Full Display Name* ⓘ

Password (leave blank to keep existing) ⓘ

Password Type ⓘ

PLAIN (Plain Text) HASH (SHA-256 Hex)

Tenant Mode ⓘ

SINGLE (1 Tenant only) MULTI (Multi-Tenant Allowed)

Primary / Home Tenant ID ⓘ

Call Mode ⓘ

SINGLE (1 call at a time) MULTI (Concurrent calls)

Max Concurrent Calls ⓘ

Transfer CF Label ⓘ

Master Skill Level (1-100) ⓘ

Languages (comma-separated BCP-47) ⓘ

Agent Account Active

Grants access to tenants. Single mode limits to 1 active tenant.

Tenant ID*	Role	Wrapup Sec Override	Active	Action

SHARED Extensions Warning: When ext_type = SHARED, other agents may register this extension. Only one agent can be active at a time — a second login attempt will be rejected until the first agent logs out.

SIP Extension registrations per tenant.

Tenant ID*	Extension Number*	Type	Primary	Active	Action

Queue assignments and priority overrides per tenant.

Tenant ID*	Queue Label*	Priority	Skill Override	Max Concurrent	Languages	Active	Action

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Agent Management

Agent Editor

ⓘ Field Dictionary Info